We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the person who is dealing with your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you feel that you would like to make a formal complaint, then you can access our full complaints procedure here
If we are unable to resolve your complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from Solicitors.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:
- Within 6 months of receiving a final response to your complaint
- Six years from the date of act/omission; or
- Three years from when you should reasonably have known there was cause for complaint (only if the act took place more than six years ago)
The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.
If you would like more information about the legal Ombudsman, please contact them.
Call: 0300 555 0333 between 8.30 am and 5.30 pm. For minicom call 0300 555 1777
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.
PO Box 6806
If you have entered into a contract with us by electronic means you may be able to use an EU online dispute resolution service to assist with any contractual dispute you have with us. This service can be found at http://eceuropa.eu/odr
Our email address is firstname.lastname@example.org
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.